Frequently Asked Questions about Insotel Punta Prima Resort & Spa

The resort operates during the tourist season, coinciding with the most pleasant months of the year in Menorca. The specific opening dates may vary from year to year, so we recommend checking availability on the official website before planning your trip.

Check-in is from 15:00 and check-out is before 11:00. If you arrive before the scheduled time, you are welcome to use the facilities while your room is being prepared. You can also leave your luggage at reception on the day of departure so you can continue enjoying the resort.

We do not have our own transfer service, although we can help you arrange a taxi or provide information about the buses connecting the airport with the area. The journey is short and comfortable, so getting to the resort is very straightforward.

Yes. We offer adapted rooms and accessible common areas with ramps and spacious layouts that facilitate mobility. If you need this type of room, we recommend indicating it during the booking process to ensure availability.

We offer cots at no additional charge, always subject to prior request. Extra beds depend on the category booked and availability. Our team will advise you on the most suitable option based on the number of guests.

Late check-out is subject to availability and may involve an additional charge. We recommend checking with reception the day before your departure so we can confirm whether it is possible.

We accept credit and debit cards from the major providers. Some rates require advance payment through the official website. During the booking process you will find the payment and cancellation conditions set out in full.

For safety and hygiene reasons, we do not accept pets, with the exception of accredited guide dogs. We appreciate your understanding, as this helps us maintain a pleasant environment for all our guests.

Yes. We offer free Wi-Fi in rooms and common areas, ideal for staying connected during your holiday.

Activities organised by the entertainment team do not require booking, except for Miniclub activities, which must be reserved in advance. Additionally, some external experiences or spa services may require a prior appointment. Our team will advise you according to the activity you wish to enjoy.

Access is primarily intended for hotel guests, although on certain dates external visitors may be permitted to use the facilities by prior booking. To confirm availability, we recommend contacting the spa before your visit.

The Splash Park features separate zones so that both younger and older children can enjoy themselves in complete safety. Areas with gentle water jets and low structures are ideal for the youngest ones, while slides and interactive games are designed for older children. Everything has been created so that every child finds their own space.

During pool opening hours, the children's pools are supervised by lifeguards. They also feature signage, adapted depths and specific areas for babies and toddlers. Our team is available to assist you with anything you may need, although direct supervision of minors must always be carried out by a responsible adult.

The All Inclusive Gold offers a wide selection of included national and international beverages.

No booking is required. Access is free for guests over 16 during opening hours. At peak times there may be higher demand, but you will normally be able to work out without waiting.

Yes. Our convention centre offers modular rooms that can be adapted for both intimate meetings and large-scale events. We can prepare the space according to the number of participants and each company's needs.

We offer multiple team building options: sports activities, outdoor dynamics, excursions around the area and customised proposals for corporate groups. Our MICE team can help you design a tailored programme.

Yes. All rooms and apartments have a furnished terrace or balcony, ideal for enjoying the Mediterranean air and views over the gardens or the sea, depending on the category chosen.

Absolutely. The family suites are designed with families in mind: they feature an independent bedroom, a lounge with sofa beds, a spacious bathroom, baby services on request and enough space for everyone to enjoy a comfortable stay.

Yes. The Superior Family Suite Swim Up has direct access to a shared pool with submerged sun loungers. It is an ideal option for those who want to enjoy the water in an exclusive setting.

The apartments have a kitchenette with hob, fridge and basic utensils, providing greater independence during your stay, especially for family trips or longer breaks.

Yes. Through the Insotel Baby Service (upon request and included in some categories), you can request pushchairs, bottle warmers and high chairs to make your stay more comfortable.

Yes. The resort has a large main pool, a semi-Olympic pool and several children's pools, including one exclusively for babies and the entertaining Insi Splash Park and Coronel Insi Splash Park. All are surrounded by relaxation areas with sun loungers and parasols.

Yes. We have play areas, children's pools, the fun Coronel Insi Splash Park, age-group clubs, mini-disco, children's menus and baby services such as cots and high chairs on request.

Yes. Guests can enjoy four tennis courts, a five-a-side football pitch, a multi-sports court, water polo, table tennis and guided activities by the Insotel Team.

Yes. The hotel offers a complimentary self-service laundry and a traditional laundry service at an additional charge.

Yes. Wi-Fi is complimentary and available throughout all areas of the resort, including rooms and outdoor spaces.

The programme includes breakfast, lunch and dinner at the Menurka Buffet. You can also enjoy snack lunches or dinners at the Aire, Grill Xoroi and Il Faro restaurants, subject to prior reservation (guests must choose one of the three themed restaurants during their stay). Depending on the season, some restaurants may be closed.

Yes. Between 10:30 and 24:00 you can enjoy national and international beverages, both alcoholic and non-alcoholic, included in the All Inclusive Gold board.

Yes. We offer a variety of snacks and ice cream available at several resort bars between 10:30 and 18:00, perfect for complementing your meals or refreshing yourself during the day.

Of course. You can use the tennis courts, five-a-side football pitch and multi-sports court, and take part in aqua gym, water polo, table tennis and much more, at no additional charge.

The board is available until 18:00 on the day of departure, allowing you to continue enjoying meals, drinks and activities even after you have checked out of your room.

​Yes. The Aire, Xoroi Grill and Il Faro restaurants require prior reservation via the app and are subject to availability.

​Yes. The Menurka Buffet has a mini children's buffet and options tailored for the little ones. The themed restaurants also offer children's menus.

​Our kitchen teams are prepared to offer adapted alternatives. Simply inform our staff and they will advise you on the most suitable options.

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​Yes. The resort bars offer a wide selection of beverages, from soft drinks to cocktails, wines and international options. You will also find ice cream and snacks at set times.

​Several of our spaces offer spectacular views of the Mediterranean, especially Il Faro, Aire, Sa Sivina and Bar Xoroi, where you can enjoy a meal or drink with stunning sea views.

​Yes. We have the Insi Splash Park, children's playgrounds, pools for children and babies, themed areas inspired by the Beatles and age-group clubs. Everything is set up to provide safe fun every day.

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​Yes. Through the Insotel Baby Service (on request), you can order pushchairs, bottle warmers and high chairs. We also offer complimentary cots and microwaves in the restaurants.

​Yes. Access is included and offers age-group activities for children aged 4 to 12, with daily 75-minute sessions. The Teenager Club is also available during the high season.

​Yes. We have a dedicated pool for young children and a separate pool for babies, with appropriate depths and areas designed with their safety in mind.

​Absolutely. Both the youngest guests and teenagers will find activities, play areas and adapted entertainment, while adults enjoy rest and comfort.

​We include a wide selection of sports and entertainment: tennis courts, five-a-side football pitch, multi-sports court, water polo, aquagym, table tennis and daily daytime and evening entertainment for all ages.

​Yes. Our team organises soft fitness sessions, sports activities, pool games and evening shows so that adults can enjoy a varied leisure programme during their stay.

​Yes. You can take part in guided walks, cycling routes or boat trips. You can also go snorkelling, diving, paddleboarding or kayaking through external providers.

​During the high season we offer a specific programme for young guests, with dynamic activities and spaces designed for their entertainment, particularly through the Teenager Club.

​Only external activities require booking or may carry an additional charge. Internal sports and included activities are available according to the daily programme.

​The combined maximum capacity is 760 people in a space of 650 m². The rooms are modular, allowing the size to be adjusted according to the needs of each event.

​Yes. All our meeting rooms have natural light and independent access, providing comfort and a pleasant atmosphere throughout the working day.

​Yes. We offer coffee breaks, lunches, cocktails, dinners and personalised proposals. Our catering team adapts each menu to the organiser's requirements.

​Yes. We have a wide range of rooms and apartments, ideal for accommodating corporate groups, incentive trips or conventions.

​Of course. We can coordinate sports activities, group dynamics, excursions in the area and bespoke proposals both within and outside the resort.​

​No. Access to the thermal circuit carries an additional charge. You can enquire about rates and availability directly at the spa reception.

​Yes, we recommend booking in advance to guarantee availability, especially during peak occupancy periods.

​We offer body massages, couples' rituals, facial treatments, exfoliations, wraps, rejuvenating services and personalised wellbeing circuits.

​Access to the heated pool for families with children is from 10:00 to 14:00, free of charge. In the afternoons, it is reserved for adults and carries an additional charge.

​Access is primarily intended for hotel guests, but external bookings may be accepted subject to availability. We recommend enquiring in advance.

We have promotions throughout the year, although some are seasonal. We recommend checking our offers section regularly, as some have limited availability.

Yes. The best rates, discounts and benefits are only available when booking directly through the hotel's official website.

It depends on each promotion. Some offers allow discounts to be combined; others are exclusive. During the booking process you will find the available combinations.

Many offers apply to bookings with the All Inclusive Gold board. The board type available will depend on the promotion selected and the dates of stay.

Some promotions do require prepayment or do not allow free cancellation, while others offer flexible conditions. The specific policy is clearly indicated before confirming the booking.

The resort is just 300 metres from the peaceful Punta Prima beach, which you can reach on foot in less than 5 minutes.

Mahón Airport is 10 km from the resort. You can get here easily by taxi, rental car or regular bus service that stops near the hotel.

The village of Sant Lluís is 4 km away and offers gastronomy, shops and typical Menorcan architecture. The city of Mahón, with its historic natural harbour and numerous points of interest, is very close and is perfect for a cultural visit.

Yes. Just 4 km away you will find snorkelling and diving centres, and boat trips depart from Cala Torret (Binibeca) or Mahón Harbour. You can also access routes along the Camí de Cavalls, small coves and beaches on the south coast of Menorca.

There is a regular bus stop close to the hotel, as well as nearby car and motorbike hire services, making it easy to explore Menorca without any complications.

The quickest way is through our customer service telephone number. If you prefer to communicate in writing, you can send us an email or use the contact form available on our website.

Yes, you can request changes or cancellations using the form. Our team will review your request and inform you of the conditions of your rate to proceed accordingly.

Absolutely. Our MICE department offers personalised attention for companies, groups and incentive trips. Simply indicate in your message the type of event you wish to organise.

Yes. If you need recommendations on transport, car hire or getting around the island, we will be happy to advise you and provide you with available options.

Of course. If you would like to know the specific features of a category, availability of family suites or details about views, our team will help you choose the most suitable room.