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Privacy PolicyInsotel Hotel Group

Privacy Policy

In accordance with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, the client is informed that the personal data provided when completing the services and booking form will be subject to treatment by the Corporate Groups Alonso Marí, S.A and Cala Mandía S.A, assigned the Fiscal Identity Numbers (CIF): A07404510 and A07146277, with registered office at Calle Aragón nº 71, Bajos, Ibiza, Islas Baleares, postcode: 07800.


Furthermore, on the basis of legitimate interest, the hotel group will send commercial communications on tourist products and services to the client using their personal data, with the objective of offering said client a better service.


However, the client may oppose this data processing without, in any case, this opposition implying the cancellation of the main contract.


The client may contact the Customer Service Department of the controller by calling this number free of charge: (+34) 971 19 51 50, or by using the following website link:


The controller is obliged to use all technical and organisational means necessary to guarantee the safety of the details provided, respect the obligation of professional secrecy, in addition to the obligations that are applicable under current law.


The obligation of professional secrecy shall be maintained indefinitely even after the contractual relationship has terminated.


The hotel group will use the client’s information to manage the contractual relationship in accordance with the T&C’s established in the contracts, with respect to article 6.1.b) of the Spanish Agency of Data Protection (R.G.P.D).


The client is informed that the data collected from them when making the booking shall be kept whilst the purpose for which it has been collected persists and, in any case, until the statutes of limitation expires, after which they shall be blocked when they are no longer relevant for the fulfilment of said purpose.


Likewise, where termination is caused by the client exercising their right of opposition, in accordance with the provisions of article 21.2 of the regulation (EU) 2016/679, the controller may maintain the user’s identification details, when they are necessary in order to prevent future contact for direct marketing purposes.


The client is informed that failure to provide the necessary information implies the inability to sign the contract.


The client may exercise their right to access, rectification, limitation of data processing, cancellation and portability of their personal information by writing to the hotel group’s customer service department, at: Calle Aragón nº 71, Bajos, Ibiza, Islas Baleares, postcode: 07800.


Lastly, the client may request more information on their rights and file a claim with the Spanish Agency of Data Protection, with registered office at: Calle Jorge Juan, nº 6, 28001 in Madrid.

Information and Bookings

Information and Bookings
Telephone from UK: 207 048 40 04
Telephone from other countries: +34 971 195 150
Address Central Office:
C/ Aragón, nº 71 - 07800 Ibiza (Baleares) - Spain