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FAQFrequent Asked Questions

All the answers...

General
Can I get an upgrade?

Upgrades are available for bookings made on our website by emailing or contacting our Call Centre.
For bookings made through other partners, this can be done by contacting the partner.


Is the hotel beach private?

No, all beaches in Spain are public.


Do I need to reserve a cot in advance?

When managing your booking, there is an option to add a cot, free of charge.


Does the hotel offer courtesy rooms?

No, the hotel does not offer courtesy rooms. If you require assistance, we advise contacting reception.


Dress code

Gentlemen should wear long pants or tailor shorts during dinners in all restaurants.


Join our team

Visit the Join us section of our website.


Can I exchange currency at the hotel?

Currency exchange at the hotel reception.


What is My Insotel?
Why am I interested in becoming a member of My Insotel?

My Insotel is the customer loyalty program of Insotel Hotel Group.

It is a program in continuous expansion, specially designed to thank you for your trust and offer you the best service.

By being a member you can obtain offers, discounts, promotions and exclusive services.


Which are the advantages of My Insotel?
  • Price guarantee: Your hotel reservation will always have the best price available.
  • Exclusive additional discount on your hotel reservations.
  • Attractive discounts and exclusive promotions for members in the services of our hotels: restaurants, spas, supermarkets, etc.
  • Preferential and periodic information on the Insotel Hotel Group offers and news.
  • Completely online, no card required.

How can I join?

You can easily join My Insotel program by accepting the program conditions when confirming your reservation in any of our hotels or by requesting it by e-mail through this website.


What personal information should I provide?

Only with your email address will begin to enjoy all the advantages. You will receive by e-mail the best promotions and exclusive information. The rest of the data that may be requested during the reservation process will be only those essential to be able to manage it. All your data will be protected and treated in accordance with the provisions of the privacy clause on this website.


How can I unsubscribe?

You can unsubscribe from My Insotel from the option enabled in all promotional newsletters, or by requesting it on info@insotel.com

You will be unsubscribed immediately. All promotional communications will be stopped and you can´t access to the exclusive promotions of the program anymore and enjoy all the advantages of it.

If you have a confirmed hotel reservation under the preferential conditions offered by My Insotel, it will be automatically cancelled and you will be informed of this circumstance by e-mail.

The cancellation fees will be those described in the cancellation policy of your reservation.


Mallorca - Insotel Cala Mandía Resort
What are the check in and check out hours and what documents should I bring?

Check in is open from 2pm and check out should be done before 12am, however you can request late check out. In this case, you must present a document of identification and your booking confirmation.


How far is it away from the airport?

We are 40 miles away from Palma Airport and 2.5 miles away from the Porto Cristo (Manacor) fishing village.


Is there a transfer service available and if so, how much does it cost?

The hotel does not offer this service but one is available, with its own prices and T&C's, on the following website: Transfers


How far is the beach from the hotel?

The Hotel is next to the Cala Mandia Beach.


Services in All Inclusive

Access to Insi Family Splash. Please consult the opening hours as it may vary depending on the season.
Full board with breakfast, lunch and dinner at the main Grand Buffet.
Dinner at the SURF restaurant and FLOWER POWER restaurant, previous reservation at reception. Depending on the season or adverse weather conditions, one or both restaurants may be closed.
House wine, beer, soft drinks  and water during lunch and dinner.
Continental breakfast from 10.30 am to 11.30 am, for the least early risers.
Two themed dinners per week in the main Grand Buffet.
Adults Only guests can have breakfast, have a snack or dine in the SOUTH Restaurant.
Selection of national and international drinks, alcoholic and non-alcoholic, from the bar menu, from 10.30 to 24.00.
Selection of snacks in bars, from 10.30 to 18.00.
Coffee, tea and pasta from 10.30 a.m. to 6 p.m. and cakes from 3 a.m. to 5 p.m. in bars.
Ice cream selection in bars, from 10:30 a.m. to 6 p.m.
A wide range of sports.
Complete Insotel Team animation program for adults and children.
All food and drink served at the Resort must be consumed in the common areas of the complex designed for this purpose. The All Inclusive Gold scheme is valid until 6pm. of the day of departure. The opening hours of the bars and restaurants can be modified by the Hotel Management without notice. In accordance with Spanish legislation, no alcoholic beverage will be served to children under 18 years of age. Hotel guests must wear the All Inclusive Gold bracelet to make use of this service.

The following services are not included and will be billed as an extra by the Resort :
Prestige Spa. Services and treatments.
Wi-Fi Premium.
Safes.
American Diner Fifties. Special discount for customers with All Inclusive Gold.
Cocktails at the South Cocktail Bar.


Are there beach towels available?

Yes, they are free to rent for a deposit of €20 each.


How much are the hammocks and Balinese beds to rent?

Hammocks are free to use at the hotel whereas Balinese beds cost 15 euros a day.


Are there adapted rooms available for persons with disabilities?

Yes, the hotel offers adapted rooms in the classic apartments of zone A.


Is there a self-service laundry service available?

Yes, a coin-operated self-service laundry service is available to all guests.


Is there Wi-Fi?

Yes, there is free Wi-Fi available in all areas of the complex; guests are required to pay for premium-standard Wi-Fi.


Can you confirm in which area I will be staying?

On your booking confirmation you will find your room type but the zone cannot be confirmed as this depends on the occupancy at the time of your arrival.


Does the price of a stay at the hotel include access to the spa?

No, access to the spa comes at an additional cost and is not included in the price of a stay.


Can children access the spa?

Yes. According to schedules.


Can I rent a microwave or other small domestic appliances?

Small domestic appliances are available to rent from hotel reception.


Can I access the spa even though I am not a hotel guest?

Only hotel guests can use the spa.


Do the rooms include a mini bar?

All rooms include a fridge but not a mini bar.


Can I enjoy all-inclusive at the resort whilst staying in the Madisur apartments?

Yes, reception can sort this out for you. There is an additional fee of 20 euros per person and night. This must be applied to the entire stay and every person on the booking.


Is the water served in bottles?

Mineral water is served in glasses at the bars.


What is the minimum age requirement for the slides?

Children over 4 years old and one-metre tall can use the castle slides.


Does the hotel offer days out like horse-riding or bike-riding...?

The hotel organises bike-riding, horse-riding… We recommend contacting reception.


Menorca - Insotel Punta Prima Prestige Suites & Spa
What are the check in and check out hours and what documents should I bring?

Check in is open from 3pm and check out should be done before 12am, however you can request late check out. In this case, you must present a document of identification and your booking confirmation.


How far is it away from the airport?

It is 6.2 miles away from Menorca Airport, 2.5 miles away from San Lluis and 300 metres from the beach.


Is there a transfer service available and if so, how much does it cost?

The hotel does not offer this service but one is available, with its own prices and T&C's, on the following website: Transfers


How far is the beach from the hotel?

The sandy beach of Punta Prima is approximately 300 metres away.


Are there beach towels available?

Yes, this is a free service.


How much are the hammocks to rent?

The hammocks at the hotel are free to use.


Are there adapted rooms available for persons with disabilities?

This hotel does not offer adapted rooms.


Is there Wi-Fi?

Does the price of a stay at the hotel include access to the spa?

No, access to the spa comes at an additional cost and is not included in the price of a stay.


Can I access the spa even though I am not a hotel guest?

Yes, you must contact the Hotel reception.


Can I opt for lunch rather than dinner with half board?

This is not possible as this hotel only offers half board with dinner; there is no lunch service available for this.


Does the hotel offer days out like horse-riding or bike-riding...?

The hotel organises bike-riding, horse-riding… We recommend contacting reception.


Is there a self-service laundry service available?

Yes, a coin-operated self-service laundry service is available to all guests.


Menorca - Insotel Punta Prima Resort & Spa
What are the check in and check out hours and what documents should I bring?

Check in is open from 2pm and check out should be done before 12am, however you can request late check out. In this case, you must present a document of identification and your booking confirmation.


How far is it away from the airport?

It is 6.2 miles away from Menorca Airport, 2.5 miles away from San Lluis and 300 metres from the beach.


Is there a transfer service available and if so, how much does it cost?

The hotel does not offer this service but one is available, with its own prices and T&C's, on the following website: Transfers


How far is the beach from the hotel?

The sandy beach of Punta Prima is approximately 300 metres away.


Are there beach towels available?

Yes, they are free to rent for a deposit of €20 each.


How much are the hammocks to rent?

The hammocks at the hotel are free to use.


Are there adapted rooms available for persons with disabilities?

Yes, the hotel provides adapted rooms.


Is there Wi-Fi?

Yes, there is free Wi-Fi available in all areas of the complex; guests are required to pay for premium-standard Wi-Fi.


Can you confirm in which area I will be staying?

On your booking confirmation you will find your room type but the zone cannot be confirmed as this depends on the occupancy at the time of your arrival.


What is the maximum occupancy for apartments?

The maximum occupancy is 3 adults or two adults and two children under the age of 11.


Does the price of a stay at the hotel include access to the spa?

No, access to the spa comes at an additional cost and is not included in the price of a stay.


Does the hotel offer days out like horse-riding or bike-riding...?

The hotel organises bike-riding, horse-riding… We recommend contacting reception.


Is there a self-service laundry service available?

Yes, a coin-operated self-service laundry service is available to all guests.


Ibiza - Insotel Fenicia Prestige Suites & Spa
What are the check in and check out hours and what documents should I bring?

Check in is open from 3pm and check out should be done before 12am, however you can request late check out. In this case, you must present a document of identification and your booking confirmation.


How far is it away from the airport?

It is 13 miles away from Ibiza airport, 9 miles from Ibiza city centre and 4 miles from the Golf Ibiza golf course.


Is there a transfer service available and if so, how much does it cost?

Yes, you can book a transfer directly to the hotel.


How far is the beach from the hotel?

The hotel is a few metres away from the Playa de Santa Eulalia beach.


Are there beach towels available?

Yes, this is a free service.


How much are the hammocks and Balinese beds to rent?

The hammocks at the hotel are free to use.


Are there adapted rooms available for persons with disabilities?

Yes, we offer these types of rooms.


Can I check out later?

Yes, although it is best to contact hotel reception to check availability.


Ibiza - Insotel Tarida Beach Sensatori Resort
What are the check in and check out hours and what documents should I bring?

Check in is open from 15:00 and check out should be done before 11:00, however you can request late check out. In this case, you must present a document of identification and your booking confirmation.


How far is it away from the airport?

It is 11 miles away from Ibiza airport and 13 miles away from Ibiza city centre.


Is there a transfer service available and if so, how much does it cost?

The hotel does not offer this service but one is available, with its own prices and T&C's, on the following website: Transfers


How far is the beach from the hotel?

The complex lies on the Cala Tarida beach.


Are there beach towels available?

Yes, this is a free service.


How much are the hammocks and Balinese beds to rent?

The hammocks at the hotel are free to use, Balinese beds cost €40 a day and €20 a day in the Retrait.


Are there adapted rooms available for persons with disabilities?

Yes, the hotel provides adapted rooms.


Is there a self-service laundry service available?

Yes, a self-service laundry is available; working with coins.


Do I have to make a reservation for the themed restaurants?

Yes, a reservation must be taken in advance.


Is there Wi-Fi?

Yes, there is free premium-standard Wi-Fi available.


Does the price of a stay at the hotel include access to the spa?

No, access to the spa requires an additional cost and is not included in the price of the rooms.


What treatments are available in the spa?

A detailed menu of treatments.


Are the beds doubles?

Most rooms offer double beds.


Is there a heated pool?

Yes, in the Retrait but it involves an additional cost.


Does the hotel offer day passes?

A day pass costs 150 euros and a half-day pass costs 100 euros.


Ibiza - Insotel Club Tarida Playa
What are the check in and check out hours and what documents should I bring?

Check in is open from 2pm and check out should be done before 12am, however you can request late check out. In this case, you must present a document of identification and your booking confirmation.


How far is it away from the airport?

It is 11 miles away from Ibiza airport and 13 miles away from Ibiza city centre.


Is there a transfer service available and if so, how much does it cost?

The hotel does not offer this service but one is available, with its own prices and T&C's, on the following website: Transfers


Are there beach towels available?

Yes, they are free to rent for a deposit of €20 each.


How much are the hammocks beds to rent?

The hammocks at the hotel are free to use, Balinese beds cost €40 a day and €20 a day in the Retrait.


Is there a self-service laundry service available?

No.


Do I have to make a reservation for the themed restaurants?

Yes, a reservation must be taken in advance.


Is there Wi-Fi?

Yes, there is free Wi-Fi. Premium-standard Wi-Fi involves an additional cost.


Are the beds doubles?

Most rooms offer double beds.


Formentera - Insotel Hotel Formentera Playa
What are the check in and check out hours and what documents should I bring?

Check in is open from 2pm and check out should be done before 12am, however you can request late check out. In this case, you must present a document of identification and your booking confirmation.


How far is it away from the airport?

It is situated in Formentera, half an hour away from Ibiza by boat (Puerto de Ibiza is 5 miles away from the airport) and 8 miles away from Puerto de La Savina.


Is there a transfer service available and if so, how much does it cost?

The hotel does not offer this service but one is available, with its own prices and T&C's, on the following website: www.trasmapi.com, where you will be able to view the timetables and prices... Remember that if you book your stay on the www.insotelhotelgroup.com website, you can enjoy preferential rates for the boat.


How far is the beach from the hotel?

The hotel is located on the beach of Mitgjorn.


Are there beach towels available?

Yes, they are free to rent for a deposit of €20 each.


How much are the hammocks beds to rent?

The hammocks at the hotel are free to use.


Are there adapted rooms available for persons with disabilities?

Yes, the hotel provides adapted rooms.


Is there a self-service laundry service available?

No.


Is there Wi-Fi?

Yes, there is free Wi-Fi available in all areas of the complex; guests are required to pay for premium-standard Wi-Fi.


Is the South beach club included in the price of the hotel?

The South Beach Club services are not included in the price of a stay at the hotel.


Can I have lunch and dinner at the hotel, having only booked breakfast?

Yes, you can request this at reception.


What activities are arranged by the hotel?

Hotel reception offers its guests a wide variety of tours and trips...


Formentera - Insotel Club Maryland
What are the check in and check out hours and what documents should I bring?

Check in is open from 2pm and check out should be done before 12am, however you can request late check out. In this case, you must present a document of identification and your booking confirmation.


How far is it away from the airport?

It is situated in Formentera, half an hour away from Ibiza by boat (Puerto de Ibiza is 5 miles away from the airport) and 8 miles away from Puerto de La Savina.


Is there a transfer service available and if so, how much does it cost?

The hotel does not offer this service but one is available, with its own prices and T&C's, on the following website: www.trasmapi.com , where you will be able to view the timetables and prices... Remember that if you book your stay on the www.insotelhotelgroup.com website, you can enjoy preferential rates for the boat.


How far is the beach from the hotel?

The complex is situated on the Playa de Migjorn beach.


How much are the hammocks to rent?

The use of hammocks is free at the Hotel.


Is there a self-service laundry service available?

No.


Is there Wi-Fi?

Yes, there is Wi-Fi in reception and by the pools.


Does the hotel provide special benefits for repeat guests?

Visit the hotel's website for its best T&C's and offers: www.insotelhotelgroup.com


Can I book a bungalow near to the beach and dining room?

On your booking confirmation, you will find your room type but the zone cannot be confirmed as this depends on the occupancy at the time of your arrival.


Are there any discounts available to use on the boat?

Yes, if you book your stay on our website: www.insotelhotelgroup.com, we offer a promo code for your boat tickets, with the online company: www.trasmapi.com